Wait for the next Tesla software update and hope that that fixes the problem.ĭoing simple stuff has so far not worked for me. Mechanically fix (replace?) the USB port(s) (via Tesla Service). Leave it overnight for car to fully re-boot.
(Save current videos, if needed, and) Re-format the USB drive (must be in "FAT32" format) and make sure the required directory ("TeslaCam") is present. Make sure the hardware (USB cable and USB drive) works by testing it on another device or substituting different hardware. Unplug and re-plug-in the cable to the USB drive. For some cars the answer seems to be among these: But last night my car updated the software to 2021.32.10, and now the Dashcam Viewer says 'dashcam viewer. I'm still trying to get used to the interface and the myriad of options, settings etc. I've had the car for about a week now, and so far absolutely love it. I have seen reports/posts of problems with the USB data ports in various models, but so far I haven't found a solution that fixes the problem in my car. I am the proud owner of a new Model S LR - first Tesla, first EV of any kind. Meanwhile, I have started a thread on the Tesla Motors Club forum: I have a mobile repair appointment for January 19th. Instead Service may have to re-install an earlier software version, which I kind of don't want to do. If that is true, Tesla Service probably won't be able to mechanically fix the problem (by replacing hardware). I suspect, but do not know for sure, that the problem originated with the holiday software update. My USB drive apparently stopped working around December 24, 2021. Sentry Mode still engages (red dot appears, which is partly why I didn't notice the problem until yesterday).Įverything worked great before, from April to December 2021. If you just want to view your Sentry videos, that viewer works and you may not need this app. Meanwhile, the two power-only USB ports are still working. Tesla has now created an in-car Dashcam / Sentry viewer that you can use on the car's screen.
So my USB drive (a Samsung Pro SSD) won't work.Īnd I can't play music (on iPod or iPhone).Īnd the USB data ports won't charge a device. The two power + data USB ports have stopped working. Mine is an early 2021 Model X (not "refreshed").
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